What do we mean by “going the extra mile?”

How? How is CRM doing more without raising their rates or adding for extra charges?

Be certain of one thing, when the research is completed on your preliminary notice, and two or more reputable sources have been used to confirm the location of the Lender, or the Owner, or the General Contractor, and after your preliminary notice is served on the entity at the verified location, and USPS returns the service to CRM stating the address is invalid, Now What?

Should we just ignore it? Should we take the position that an attempt was made according to the requirements of the state statute so nothing further needs to be done? Perhaps just take the returned service and attached it to the original file in order to prove service was attempted but not completed because: “The Owner, Lender, or GC” moved and their new address was not available at the time the research was conducted.

We could just come back to you and report that service was attempted and should be valid to support your lien rights, perhaps request that we attempt a second service at an add on fee. But that would not, in our business model, qualify as “Going the extra mile”. It would be more of an excuse and a compromising delay of time.

So when this occurs, and it surely can, CRM will automatically perform a second search and locate any new mailing address, and RE-SERVE the notice at NO ADDITIONAL CHARGE to you.

Why?

Because simply complying with the statute does not put the notice infront of the entity that will ultimately be preparing your payment, or at the very least, influencing your payment. You are using our service to protect your lien rights and to GET PAID FASTER!

At CRM this is a commitment. It is part of our culture. Time is of the essence, and delays in processing may not only compromise your lien rights, but they can also slow up your payments.

Not acceptable at CRM and for that reason alone, We do

GO THE EXTRA MILE!

Ask others about their experiences using CRM. You will not find a more dedicated business partner who really cares about protecting your accounts receivable.

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