Privacy Policy

CRM Lien Services, Inc. is deeply committed to your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal and financial information secure. Please note that this Privacy Policy only applies to the www.crmlsi.com website and not to any other websites that you may access from CRM Lien Services, Inc., each of which may have privacy policies that are materially distinct from this Privacy Policy.

This Privacy Policy covers CRM Lien Services, Inc.’s treatment of personally identifiable information that CRM Lien Services, Inc. collects when you are on the CRM Lien Services, Inc. web site, and when you use CRM Lien Services, Inc.’s services. We pledge to hold all information you provide to us in absolute privacy. We will NEVER share your name, e-mail address or personal information with any third party except to fulfill your order, unless specifically authorized by you. We NEVER sell or rent our mailing list. We are audited by some of the top Internet security companies. Only authorized employees may access your information. All employees are required to adhere to our strict privacy policies and any employee who violates the privacy policy is subject to termination and other disciplinary measures, up to being criminally prosecuted for their violation.

Traffic Data and Information

Through the combination of both internal and third party tracking code as well as cookies, the following categories of information are tracked when a visitor enters the web site: (1) IP address, (2) domain servers, (3) type of computer used to access the Site, (4) types of web browsers (collectively ‘Traffic Data’). CRM Lien Services, Inc. uses such data for general marketing purposes and in order to help enhance customer experience on the website.

We may use third-party advertising companies to serve ads on our behalf.  These companies may employ cookies and action tags also known as single pixel gifs or web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. For detailed information please read this entire policy.

Personal Information

In order for each customer to access and utilize CRM Lien Services, Inc.’s products and services, CRM Lien Services, Inc. requires each customer to provide us with personal information (collectively ‘Personally Identifiable Information’). Personally Identifiable Information includes: (i) ‘Contact Data’ (such as your first and last name, physical street address, city, state, zip code, phone number and email address), (ii) ‘Financial Data’ (such as your credit card number, expiration date, and verification code), (iii) ‘Demographic Data’ (such as your zip code and gender), and (iv) other ‘Legal Data’ (such as your social security number, mortgage information, automobile information, personal wedding information and other sensitive information necessary to generate proper legal documents). This Personally Identifiable Information is necessary to generate the products and services created by our crmOffice software program.

Please be advised that certain personal information becomes public record upon the filing of documents with the state or the court. For example, the corporate name, business address and the name of the lien claimant become public information upon the recording of a mechanic’s or construction lien or release of lien. In many cases, the Secretary of State will provide this information to third parties for a fee. CRM Lien Services, Inc.’s privacy policy does not cover actions by these third parties.

Please note that Contact Data and Traffic Data is used to gather general statistics regarding our customers and visitors respectively, in order to enhance the consumer experience on the website. We may also use demographic data in a manner that does not identify you specifically or allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed.

We also use Contact Data such as name, physical address and email address to provide special information and promotions regarding our products or in order to contact the customer regarding an order. Any Financial Data gather is used strictly for the purposes of processing or completing the financial transaction for your order.

Confidentiality and Security of Personal Information

As stated above, we will keep your Personally Identifiable Data private, and will not share it with third parties unless you specifically approve of the disclosure, or if CRM Lien Services, Inc. is required by law to comply with a valid legal requirement such as law, federal regulation, search warrant, subpoena or court order.

Website Areas Beyond CRM Lien Services, Inc.’s Control

The Site may include interactive forums such as message boards and chat rooms. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.

Third Party Websites

CRM Lien Services, Inc. may maintain links to other websites. If you choose to visit other websites, we are not responsible for the Privacy Practices or content of those other websites, and it is your responsibility to review the Privacy Policies at those websites to confirm that you understand and agree with their policies.

Retention of Records

CRM Lien Services, Inc. currently retains Personally Identifiable Information for a period of 18 months. User Ability to Update Personally Identifiable Information. We maintain a procedure to help you confirm that your Personal Information remains correct and up-to-date. At any time you may contact us at customercare@crmlsi.com

Our Commitment To Data Security

We strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted to us by secure servers. Documents are delivered to you either via priority mail or via e-mail.

IF FOR ANY REASON YOU BELIEVE THAT YOUR PRIVACY HAS BEEN BREACHED THROUGH THE — USE OF OUR WEB SITE, YOU MAY CONTACT US IMMEDIATELY AT (714) 524-0844

1.1 INFORMATION THE COMPANY COLLECTS. In order for each customer to access and utilize CRM Lien Services, Inc.’s products and services, CRM Lien Services, Inc. each requires customer to provide us with personal information (collectively ‘Personally Identifiable Information’). Personally Identifiable Information includes: (i) ‘Contact Data’ (such as your name, street address, city, state, zip code and email address), (ii) ‘Financial Data’ (such as your credit card number, expiration date, and verification code), and (iii) ‘Demographic Data’ (such as your zip code and gender).

1.2 METHODS THE COMPANY — USES TO COLLECT INFORMATION. CRM Lien Services, Inc. utilizes
a number of internal and third party methods to recognize visitor data such as IP addresses and browser settings (Collectively ‘Visitor Data’).

1.2.1 AUTOMATIC COLLECTION. CRM Lien Services, Inc.’s internal servers and software automatically recognizes Visitor Data. No personal information is revealed in this process. The Site may also use such Visitor Data to compile traffic data about the kind and types of visitors that use the website at specific intervals (Collectively ‘Traffic Data).

1.2.2 COOKIES. From time to time, CRM Lien Services, Inc. may use the standard Cookie feature of major browser applications and third party providers as well as employ internally developed cookies and tracking code which allows CRM Lien Services, Inc. to store a small piece of data on a visitor’s computer about the visit to the CRM Lien Services, Inc. website. Personally Identifiable Information is not captured in such cookies, nor does CRM Lien Services, Inc. use cookies to mine Personally Identifiable Information. Personally Identifiable Information is only captured when a visitor signs in to the system and willingly discloses such information in the Personal Profile of the website.

1.3 — USE OF PERSONALLY IDENTIFIABLE INFORMATION. CRM Lien Services, Inc. may use your
Personally Identifiable Information to verify your identity and process your order through Merchant Accounting Services. Your Contact Data may be used to contact you in order to follow up with transactions initiated on the CRM Lien Services, Inc. website, inform you of any changes to the Site and send you additional information about CRM Lien Services, Inc. We will not share your Personally Identifiable Information with any third parties, except as necessary to provide you with the services offered by us or to comply with the law. We do not sell Personally Identifiable Information to third parties.

1.3.1 TRAFFIC DATA. We may use Traffic Data information to analyze our Website Traffic but such information is not examined for Personally Identifiable Information. We may also use such Traffic Data to help diagnose problems with our server, to administer our site or to display the content according to your preferences. Traffic and Transaction Information may also be shared with business partners, affiliates, and/or advertisers on an aggregate and anonymous basis.

1.4 — USER CHOICE REGARDING COLLECTION, — USE, AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION. You may choose not to provide us with any Personally Identifiable Information. In this case, you may be able to visit the website, browse the Education Center and Articles Pages; however, you will not be able to access and use those portions of the website which require your Personally Identifiable Information.

If you do not wish to receive information and/or promotional materials from CRM Lien Services, Inc. or from our partners, you may select the appropriate ‘opt-out’ at the time you create your account or may unsubscribe from our mailing list on any one of the promotions or other materials we send to you.

1.5 — USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONALLY IDENTIFIABLE INFORMATION. We maintain a procedure to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may contact CRM Lien Services, Inc. at 714-524-0844 or email customercare@crmlsi.com and request verifications or changes to your Customer Profile.

1.6 WEBSITE AREAS BEYOND COMPANY’S CONTROL. The Site may include interactive forums such as message boards and chat rooms. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.

1.7 THIRD PARTY WEBSITES. CRM Lien Services, Inc. may maintain links to other websites. If you choose to visit other websites, we are not responsible for the Privacy Practices or content of those other websites, and it is your responsibility to review the Privacy Policies at those websites to confirm that you understand and agree with their policies.

1.8 LOST OR STOLEN DATA. CRM Lien Services, Inc. has security measures in place to prevent the loss, misuse, destruction and alteration of the information that you provide us or we obtain from you. We will have no liability however to you or to any third party arising out of any such loss, misuse, destruction, or alternation.